Hybrid Universal Banker: Service, Teller & Sales

Apple Bank for Savings; New York (NY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Apple Bank for Savings in Bronx, NY seeks a Universal Banker to serve as a single point of contact for clients, handling banking transactions and cross-selling bank products. The role blends Customer Service Representative and Teller duties in a hybrid work environment.

The candidate opens new accounts, educates customers on products, and may refer clients to licensed representatives. Strong service, sales, and compliance focus are required.

Qualifications

• High School Diploma or GED required.
• 1-2 years retail banking experience.
• General understanding of banking operations (Risk, Compliance, Fraud, Loss).
• Proven ability to develop customer relationships and explain banking products.

Responsibilities

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues.
• Explain features and benefits of Apple Bank products and services to clients.
• Identify opportunities to grow banking relationships and make appropriate referrals.
• Maintain accurate account records and ensure compliance with policies and procedures.
• Assist in Teller operations and ATM/vault duties as needed.
• Support branch leadership and participate in training and mentoring of staff.

Skills

Retail banking experience

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or GED

Job description

Apple Bank for Savings in Bronx, NY seeks a Universal Banker to serve as a single point of contact for clients, handling banking transactions and cross-selling bank products. The role blends Customer Service Representative and Teller duties in a hybrid work environment.

The candidate opens new accounts, educates customers on products, and may refer clients to licensed representatives. Strong service, sales, and compliance focus are required.