Hybrid Unified Communications Implementation Engineer

Cerium Networks; Seattle (WA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Paid time off

Wellness program

Employee Assistance Program

Job summary

Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications solutions. You will partner with Solution Architects and Project Managers to successfully implement net-new solutions, perform upgrades and troubleshoot customer issues to achieve successful customer outcomes.

The ideal candidate has 5+ years of experience with enterprise voice systems, strong Avaya Aura knowledge, hands-on SBC expertise, and experience with Direct Routing for Microsoft Teams.

Qualifications

• 5+ years of experience managing enterprise voice systems.
• Proven expertise in the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
• Hands-on experience with Session Border Controllers.
• Strong understanding of Microsoft Teams Calling with Direct Routing.
• Experience with Genesys Cloud and Genesys Engage platforms.
• Knowledge of voice security, fraud detection, and third-party telephony integrations.
• Willingness to travel and support on-call rotation.

Responsibilities

• Install, upgrade and troubleshoot the Avaya Aura suite of products including CM, AES, SMGR, SM, Client, Messaging.
• Assess existing customer systems and recommend migrations or upgrade efforts.
• Integrate Avaya Aura with Call Center solutions as needed.
• Configure SIP circuits between Aura and AudioCodes SBCs.
• Support Microsoft Teams Calling using Direct Routing.
• Oversee Carrier Voice Network Management and third-party connectivity.
• Collaborate with the managed services team for complex customer issues and P1 tickets.

Skills

Avaya Aura

Session Border Controllers

Microsoft Teams Direct Routing

Genesys Cloud/Engage

Carrier Voice Network

Voice Security

Job description

Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications solutions. You will partner with Solution Architects and Project Managers to successfully implement net-new solutions, perform upgrades and troubleshoot customer issues to achieve successful customer outcomes.

The ideal candidate has 5+ years of experience with enterprise voice systems, strong Avaya Aura knowledge, hands-on SBC expertise, and experience with Direct Routing for Microsoft Teams.