UC Implementation Engineer - Avaya & Teams

Cerium Networks; Beaverton (OR); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision Insurance

401(k) Plan and Employer Matching 4%

Paid time off and holidays

Job summary

Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications solutions. You will work with Solution Architects and Project Managers to implement net-new solutions, perform upgrades, and troubleshoot customer issues to ensure successful outcomes.

The ideal candidate has 5+ years of enterprise voice experience, deep Avaya Aura expertise, and familiarity with Microsoft Teams Direct Routing, Genesys, and on-call support. Hybrid work with some travel expected.

Qualifications

• 5+ years of experience managing enterprise voice systems.
• Proven expertise in the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
• Hands-on experience with Session Border Controllers.
• Strong understanding of Microsoft Teams Calling with Direct Routing.
• Experience with Genesys Cloud and Genesys Engage.
• Familiarity with Carrier Voice Network Management.
• Knowledge of voice security, fraud detection, and third‑party telephony integrations.
• Willingness to support on‑call rotation, including after‑hours and weekends.
• Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
• Strong analytical, collaboration, problem‑solving, prioritization, and follow‑through skills.
• Willingness to travel.

Responsibilities

• Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
• Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
• Integrate Avaya Aura with Call Center solutions, as needed.
• Configure SIP circuits between Aura and SBCs such as AudioCodes.
• Support Microsoft Teams Calling using Direct Routing.
• Oversee Carrier Voice Network Management and third‑party connectivity.
• Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
• Configure E911 as required for compliance with FCC rules
• Collaborate with the managed services team to support complex customer issues and P1 tickets

Skills

Enterprise voice systems experience

Microsoft Teams Calling with Direct

Carrier Voice Network Management

Customer communication

Travel willingness

Tools

Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging)

Session Border Controllers

Genesys Cloud / Genesys Engage

Direct Routing for Teams

Job description

Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications solutions. You will work with Solution Architects and Project Managers to implement net-new solutions, perform upgrades, and troubleshoot customer issues to ensure successful outcomes.

The ideal candidate has 5+ years of enterprise voice experience, deep Avaya Aura expertise, and familiarity with Microsoft Teams Direct Routing, Genesys, and on-call support. Hybrid work with some travel expected.