Hybrid Transportation Services Scheduler & Liaison

Salt River Project; Tolleson (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Pension plan

401(k) plan

Medical insurance

Vision insurance

Dental insurance

Life insurance

Over 200+ hours of PTO

Parental leave

Tuition assistance

Employee Resource Groups

Job summary

Salt River Project’s Transportation Services Resource Advisor supports a fast-paced garage environment with critical administrative and scheduling duties. You will respond to real-time equipment issues, coordinate shop work orders, and serve as a primary communication link among customers, shop personnel, foremen, vendors, and partners.

This role requires strong organization, attention to detail, and the ability to adapt quickly as priorities change, while operating in a hybrid workplace in

Qualifications

• Experience in customer-facing roles within a garage or fleet operations environment.
• Familiarity with work order documentation and scheduling processes.

Responsibilities

• Serve as primary customer support and communication point by greeting visitors, answering phones, fielding questions, providing unit status updates, and supporting vehicle access.
• Use GeoTab and other operational data sources to support real‑time equipment status, vehicle location, usage, emergency code, and customer response needs.
• Coordinate shop scheduling and work order activities, including customer repairs, preventive maintenance, recalls, reschedules, vendor appointments, vehicle transports, and road calls.
• Assign job codes and technicians in collaboration with foremen, validate work order progression, track repair status, and elevate delays or changing priorities.
• Maximize workforce efficiency by developing, adjusting, and maintaining schedules based on skillsets, availability, geographic coverage, emergencies, high‑priority work orders, and resource changes.
• Act as a liaison between the department, business partners, vendors, contractors, customers, foremen, supervisors, and external stakeholders to coordinate work through completion and resolve conflicts.
• Maintain accurate electronic and physical records, including work order files, ECM documentation, vendor files, permits, contracts, communications, vehicle files, and other operational documents.

Skills

Customer service

Scheduling coordination

Communication

Documentation

Education

College coursework related to the position

Tools

GeoTab

SAP

ECM

OWF

Concur

Faster

Job description

Salt River Project’s Transportation Services Resource Advisor supports a fast-paced garage environment with critical administrative and scheduling duties. You will respond to real-time equipment issues, coordinate shop work orders, and serve as a primary communication link among customers, shop personnel, foremen, vendors, and partners.

This role requires strong organization, attention to detail, and the ability to adapt quickly as priorities change, while operating in a hybrid workplace in