Hybrid Titlewave Sales & Support Specialist

Francisco Partners; McHenry (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Follett Content Solutions in McHenry, IL, is hiring a Titlewave Sales Support Specialist on a hybrid schedule. The role delivers multi-channel customer support, builds product lists and quotes, and guides internal teams on Titlewave usage while curating content for PreK-12 customers.

The position requires an Associate's degree, 3+ years in high-volume customer support, and strong organizational skills. Travel to conferences or sites may be required; hourly pay ranges $22-$25 with benefits.

Qualifications

• Associate's degree or equivalent.
• Minimum 3 years recent, relevant experience in a high-volume customer support and development role.
• Strong organizational skills and time management.
• Ability to work effectively in a team and adapt to changing priorities.
• Familiarity with eCommerce platforms; Salesforce desired but training possible.

Responsibilities

• Contact and follow through with customers who have requested a formal quote for products and services from initial call to closing the sale.
• Utilize Titlewave tools to assist, demonstrate, support, and/or train customers, prospects, and Follett Sales Consultant via outbound phones, email, chat, and video conference.
• Assist in the creation of product lists, quotes, and completion of orders.
• Update and investigate user information as needed.
• Aid and assist in the analysis of customer collections via collection analysis, weeding suggestions, and collection curation services.
• Collaborate across departments to troubleshoot and resolve customer inquiries.
• Identify market trends and customer needs to improve experience and internal processes.
• Daily tasks include account maintenance, ongoing training, and product/service diversification.

Skills

Customer support

Time management

Organizational skills

Teamwork

Communication

Salesforce

Education

Associate's degree

Tools

Microsoft 365

Job description

Follett Content Solutions in McHenry, IL, is hiring a Titlewave Sales Support Specialist on a hybrid schedule. The role delivers multi-channel customer support, builds product lists and quotes, and guides internal teams on Titlewave usage while curating content for PreK-12 customers.

The position requires an Associate's degree, 3+ years in high-volume customer support, and strong organizational skills. Travel to conferences or sites may be required; hourly pay ranges $22-$25 with benefits.