Titlewave Sales Support & Quotes Specialist

Follett-Content-Solutions-LLC; Illinois; Hybrid; USD 30,000 - 34,000; Full time

Job summary

Follett Content Solutions in McHenry, IL is seeking a Titlewave Sales Support Specialist to deliver advanced customer support for our eCommerce tools across phone, chat, email and video. The role emphasizes quotes, product lists, and training across Titlewave and Follett's library solutions.

This on-site role follows a hybrid schedule (Mon, Tue, Thu in office) with competitive $22-$25 per hour pay, full-time, non-exempt, and eligible for overtime.

Qualifications

• Associate's degree or equivalent is required.
• Minimum 3 years in a high-volume customer support role.
• Strong organizational and time-management skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn Salesforce and internal tools.

Responsibilities

• Provide advanced customer support via phone, chat, email and video.
• Create product lists, quotes, and process orders.
• Train customers on Titlewave and Follett tools.
• Maintain accurate customer data in Salesforce.
• Collaborate with departments to resolve inquiries and needs.
• Identify market trends and opportunities to improve experiences.

Skills

Customer support

Time management

Communication

Team collaboration

Salesforce knowledge

Education

Associate's degree

Tools

Salesforce

Microsoft 360

Job description

Follett Content Solutions in McHenry, IL is seeking a Titlewave Sales Support Specialist to deliver advanced customer support for our eCommerce tools across phone, chat, email and video. The role emphasizes quotes, product lists, and training across Titlewave and Follett's library solutions.

This on-site role follows a hybrid schedule (Mon, Tue, Thu in office) with competitive $22-$25 per hour pay, full-time, non-exempt, and eligible for overtime.