Hybrid Titlewave Sales & Quoting Specialist

Follett Content Solutions; McHenry (IL); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Follett Content Solutions invites applications for a Titlewave Sales Support Specialist in McHenry, IL on a hybrid schedule (Mon, Tue, Thu in office). This full-time, non-exempt role provides multi-channel support, quotes, and order processing for Titlewave and related Follett solutions.

Requires 3+ years in customer support and an Associate's degree or equivalent. Responsibilities include leveraging Titlewave tools, internal SME duties, and collaboration across departments to enhance the

Qualifications

• Associate's degree or equivalent.
• Minimum 3 years recent, relevant experience in a high-volume customer support role.
• Strong organizational and time management skills.
• Salesforce desired but training available.

Responsibilities

• Provide advanced customer support via phone, chat, email, and video.
• Create product lists, quotes, and process orders.
• Maintain accurate customer data in Salesforce and assist cross-functional teams.
• Collaborate with departments to resolve inquiries and improve processes.

Skills

Customer support

Account management

Time management

Attention to detail

Communication skills

Education

Associate's degree or equivalent

Tools

Salesforce

Microsoft 360 Suite

Job description

Follett Content Solutions invites applications for a Titlewave Sales Support Specialist in McHenry, IL on a hybrid schedule (Mon, Tue, Thu in office). This full-time, non-exempt role provides multi-channel support, quotes, and order processing for Titlewave and related Follett solutions.

Requires 3+ years in customer support and an Associate's degree or equivalent. Responsibilities include leveraging Titlewave tools, internal SME duties, and collaboration across departments to enhance the