Hybrid Title Operations Specialist – Member Focus

Service Credit Union; Rochester (MN); Híbrido; USD 27 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental benefits starting on

PTO

Long-term disability

11 paid holidays

401k with 8% company contribution

Tuition reimbursement

Training and career growth

Resumo da oferta

Service Credit Union is seeking a Title Management Specialist to lead efficient, compliant title operations and support member solutions at the Rochester area Operations Center. You will work collaboratively, monitor SLAs, and ensure alignment with organizational goals.

The role offers hybrid work with in-office presence initially for 90 days, then four days in-office and one WFH day per week. Competitive benefits start on day one and training opportunities are provided.

Qualificações

• High school diploma or equivalent required.
• 1 year of experience in a related field preferred.
• Financial industry experience preferred.
• Customer service experience preferred.

Responsabilidades

• Contributes to department SLA/KPIs as they relate to SFCU’s overall strategic plan.
• Contributes to ensuring all Title Management responsibilities are consistently accomplished with maximum proficiency and efficiency.
• Works directly with 3rd party title management system.
• Reviews the daily paid off auto loan report/release of titles.
• Completes off loan insurance refund letters.
• Contribute to the department phone/Salesforce/email queues for all title management related items.
• Completes with title research.
• Assist members, other departments and branches with MVD issues.
• Suspense report.
• Preparing documentation for scanning and indexing to cold storage.
• Data entry for title information.
• Filing of necessary documentation.
• Process daily PIF report.
• Work with overseas as needed.
• Completes Permission to Ship process (all).
• Assist in preparation of requested transactions for audit.
• Maintain reporting throughout the year that will be used for audit review.
• Implement suggested modification of process as mandated by audit review.
• Ensure all Title Management responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Conhecimentos

Superior member service

Interpersonal skills

Problem solving

Team environment

Clear communication

Excel

Outlook

Word

PowerPoint

Hybrid/availability

Prioritization & organization

Interpret laws & MVD regulations

3rd party titling systems

Formação académica

High school diploma or equivalent

Ferramentas

Excel

Microsoft Outlook

Word

PowerPoint

Descrição da oferta de emprego

Service Credit Union is seeking a Title Management Specialist to lead efficient, compliant title operations and support member solutions at the Rochester area Operations Center. You will work collaboratively, monitor SLAs, and ensure alignment with organizational goals.

The role offers hybrid work with in-office presence initially for 90 days, then four days in-office and one WFH day per week. Competitive benefits start on day one and training opportunities are provided.