Hybrid Title Specialist — Loan Servicing

Seattle Credit Union; Seattle (WA); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Seattle Credit Union is seeking a Temporary Loan Servicing Partner - Title Specialist in Seattle, WA. You will manage vehicle title documents, ensure accuracy with fees, taxes, and registration, and collaborate with DOL/DMV and internal teams to protect assets and support members.

The role requires knowledge of title processing, strong attention to detail, and excellent communication skills. This hybrid position offers a dynamic environment with opportunities to impact risk management and member

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in title processing at a financial institution, state DOL/DMV office or sub-station.
• Knowledge of state licensing policies and requirements.
• Experience in preparing payoff quotes, lien releases, and reconveyances.
• Detail-oriented and organized, with a strong focus on compliance and accuracy.
• Strong communication and interpersonal skills to effectively assist members with loan inquiries, issues, and information.
• Proficient in Microsoft Office (especially Word and Excel).
• Comfortable working in a performance-driven, team-oriented environment.
• Maintains confidentiality and a high level of professionalism.

Responsibilities

• Manage the process of all vehicle title documents ensuring accuracy with fees, taxes and registration in alignment with state laws.
• Identifies, investigates, and resolves discrepancies or issues in security documentation that may impact members or expose the credit union to risk.
• Support Lending staff by collaborating with DOL/DMV to obtain quotes for up-to-date fees and taxes by state and county, as needed.
• Support Member Solutions staff with title releases, AILOTs, and similar documentation for claims related to repossessions.
• Maintains working knowledge of title handling, terminology, practices, and state laws to ensure accuracy and completeness of title documents.
• Analyze complicated situations, apply functional principles, and recommend solutions that align with the credit union’s mission and core values.
• Handles fast-paced environment with a critical thinking approach to resolve high-impact issues while meeting all SLAs.
• Follow-up on unperfected titles with members, dealerships, and fintech partners, as needed, through various communication channels. Maintain records of communication.
• Monitor unperfected titles over 45 days from loan origination. Ensure proper reporting mechanisms are in place to identify by dealership and fintech partner to uncover any trends or specific areas of concern. Report such concerns to leadership.
• Monitors dealership activity for potential fraud or illegal practices and escalates to Loan Servicing manager.
• Process lien releases and reconveyances in compliance with regulatory requirements.
• Provide title support via Teams, email or phone, both internally and externally.
• Collaborate with members, staff, and government agencies to facilitate state-to-state title transfers.
• Stay abreast of current state fees, documentation requirements, and regulatory changes to ensure compliance and provide accurate information.
• Demonstrate SCU core values.
• Cross-functional collaboration with Loan servicing team to ensure cross-training and scalability for the team.
• Other duties as assigned.

Skills

Title processing

DOL/DMV knowledge

Regulatory compliance

Microsoft Excel

Communication skills

Attention to detail

Confidentiality

Job description

Seattle Credit Union is seeking a Temporary Loan Servicing Partner - Title Specialist in Seattle, WA. You will manage vehicle title documents, ensure accuracy with fees, taxes, and registration, and collaborate with DOL/DMV and internal teams to protect assets and support members.

The role requires knowledge of title processing, strong attention to detail, and excellent communication skills. This hybrid position offers a dynamic environment with opportunities to impact risk management and member