Hybrid Tier 1 IT Support Specialist - Windows/AD Onboarding

Ledgent Technology; San Francisco (CA); Hybrid; USD 48,000 - 58,000; Part time

Job summary

Sherwood, recently acquired by Verdantis, is seeking a Tier 1 IT Support Specialist for a 3–6 month contract in San Francisco, CA. Hybrid work: 3 days onsite, 2 remote; occasional travel to Petaluma, Napa, and Santa Cruz. The IT Manager will stay focused on higher‑tier tasks, with you handling hands‑on support.

Ideal candidates have 2+ years in Tier 1 IT, strong Windows/AD skills, and experience with Microsoft 365 and Exchange. 35–42 USD per hour.

Qualifications

• 2+ years in Tier 1 IT support or help desk.
• Strong Windows and AD knowledge.
• Experience configuring laptops/desktops and troubleshooting hardware.

Responsibilities

• Provide Tier 1 user support for printers, Wi‑Fi, hardware, and software.
• Onboard/offboard employees using established checklists.
• Configure and deploy new laptops/workstations and fix desks for new hires.

Skills

Windows OS

Active Directory

Hardware setup

Microsoft 365

Exchange

Organization

Communication

Independent work

Driver's license

Lifting 50 lbs

Job description

Sherwood, recently acquired by Verdantis, is seeking a Tier 1 IT Support Specialist for a 3–6 month contract in San Francisco, CA. Hybrid work: 3 days onsite, 2 remote; occasional travel to Petaluma, Napa, and Santa Cruz. The IT Manager will stay focused on higher‑tier tasks, with you handling hands‑on support.

Ideal candidates have 2+ years in Tier 1 IT, strong Windows/AD skills, and experience with Microsoft 365 and Exchange. 35–42 USD per hour.