Tier 1 Help Desk

TEKsystems; Mountain View (CA); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Transit benefits

Employee Assistance Program

Job summary

TEKsystems in Mountain View, CA is seeking a Tier 1 IT Support Specialist for a 12-month contract with a hybrid schedule (4 days onsite, 1 day remote). Entry-level position focusing on end-user support, device deployment, and identity management in a fast-paced enterprise environment.

You’ll support tools like Google Workspace, Slack, Zoom, and collaboration apps, handle onboarding/offboarding, and help maintain security practices such as MFA.

Qualifications

• 0-2 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or related role.
• Internship, Year Up, campus IT, or other hands-on technical experience welcomed
• Experience troubleshooting hardware, software, and user account issues
• Familiarity with Windows and/or macOS environments
• Basic understanding of networking concepts such as Wi-Fi, VPN connectivity, and user access management
• Strong customer service and communication skills
• Ability to work independently while following documented processes
• Passion for technology and a desire to learn and grow within IT

Responsibilities

• Serve as the first point of contact for employee IT support requests
• Provide technical assistance through ticketing systems, email, and chat platforms
• Troubleshoot password resets, account lockouts, SSO issues, and access requests
• Support daily operations for tools such as Google Workspace, Slack, Zoom, and other business applications
• Assist with onboarding and offboarding processes, including user account provisioning and deprovisioning
• Configure, image, deploy, and troubleshoot Mac and Windows laptops
• Support conference room technology and collaboration tools
• Maintain accurate ticket documentation and communicate updates to users
• Escalate complex issues to senior team members when necessary
• Follow established IT procedures, security standards, and troubleshooting guides
• Help promote security best practices, including MFA, phishing awareness, and account protection

Skills

Customer service

Communication

Problem solving

Independent worker

Education

Associate degree

Technical training

Tools

Freshservice

ServiceNow

Zendesk

JumpCloud

Okta

Azure AD

Google Workspace

Slack

Zoom

Job description

Tier 1 IT Support Specialist

Location: Mountain View, CA

Schedule: Hybrid (4 Days Onsite, 1 Day Remote)

Duration: 12-Month Contract with Potential Extension

Experience Level: Entry Level

Join a Global AI Technology Company

We're partnering with a leading global AI and digital experience company that helps some of the world's largest brands deliver personalized customer experiences. This is an exciting opportunity to join a collaborative IT team and gain hands‑on experience supporting modern workplace technologies in a fast-paced, innovative environment.

If you're passionate about technology, enjoy solving problems, and are looking to grow your IT career, this role offers excellent exposure to enterprise support, identity management, device deployment, and end-user support.

What You’ll Be Doing

• Serve as the first point of contact for employee IT support requests
• Provide technical assistance through ticketing systems, email, and chat platforms
• Troubleshoot password resets, account lockouts, SSO issues, and access requests
• Support daily operations for tools such as Google Workspace, Slack, Zoom, and other business applications
• Assist with onboarding and offboarding processes, including user account provisioning and deprovisioning
• Configure, image, deploy, and troubleshoot Mac and Windows laptops
• Support conference room technology and collaboration tools
• Maintain accurate ticket documentation and communicate updates to users
• Escalate complex issues to senior team members when necessary
• Follow established IT procedures, security standards, and troubleshooting guides
• Help promote security best practices, including MFA, phishing awareness, and account protection

What We’re Looking For

• 0-2 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or a related technical role
• Internship, Year Up, campus IT, or other hands‑on technical experience is welcomed
• Experience troubleshooting hardware, software, and user account issues
• Familiarity with Windows and/or macOS environments
• Basic understanding of networking concepts such as Wi-Fi, VPN connectivity, and user access management
• Strong customer service and communication skills
• Ability to work independently while following documented processes
• Passion for technology and a desire to learn and grow within IT

Preferred Qualifications

• Experience supporting Google Workspace, Slack, Zoom, or similar collaboration tools
• Familiarity with ticketing systems such as Freshservice, ServiceNow, or Zendesk
• Exposure to identity and access management platforms such as JumpCloud, Okta, or Azure AD
• Understanding of SSO, MFA, and basic security principles
• Associate degree, technical training program, or equivalent experience
• CompTIA A+, Google IT Support, ITF+, or similar certifications are a plus

Technical Environment

• Google Workspace
• Slack
• Zoom
• Freshservice
• JumpCloud
• macOS
• Windows
• Identity & Access Management Tools
• SaaS Applications
• Endpoint Support & Device Deployment

Why This Opportunity?

This is a great opportunity for someone early in their IT career to gain experience supporting employees in a modern enterprise environment. You'll work alongside experienced IT professionals, develop strong troubleshooting skills, and build experience with industry-leading tools and technologies while making a direct impact on the employee support experience.

Job Type & Location

This is a Contract position based out of Mountain View, CA.

Pay And Benefits

The pay range for this position is $22.00 - $24.93/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a hybrid position in Mountain View,CA.

About TEKsystems

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.