Hybrid TennCare Coordinator

State of Tennessee; Nashville (TN); Hybrid; USD 31,000 - 47,000; Full time

Job summary

State of Tennessee in Nashville seeks an experienced administrative support specialist to assist TennCare program operations within the Health Department. You will help professional staff with research, reporting, and routine administrative tasks, contributing to efficient program delivery.

Hybrid (in-office and remote) work is offered. A high school diploma and two years of clerical/customer service experience are required, with at least one year in TennCare, Medicaid, or a related health

Qualifications

• Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of clerical and/or customer service experience, of which one year must be in a TennCare, Medicaid, Managed Care, or any other related health insurance organization.
• Substitution of Experience for Education: Qualifying experience in clerical and/or customer service work may substitute for the required education (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).
• OR One year of full-time work as a Managed Care Operator with the State of Tennessee.

Responsibilities

• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Interprets a variety of program rules, regulations, policies, procedures, and documentation for internal and external business partners to facilitate understanding, enhance communications, and ensure compliance.
• Provides guidance and direction to team members and monitoring performance to ensure timely completion of tasks.
• Analyses internal and external information and evaluates results to choose the best solution and solve problems.
• Develops process improvement suggestions to streamline workflow and improve process cycle times and accuracy.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Performs day-to-day administrative tasks such as maintaining information files and processing paperwork.

Education

High school diploma or equivalent

Job description

State of Tennessee in Nashville seeks an experienced administrative support specialist to assist TennCare program operations within the Health Department. You will help professional staff with research, reporting, and routine administrative tasks, contributing to efficient program delivery.

Hybrid (in-office and remote) work is offered. A high school diploma and two years of clerical/customer service experience are required, with at least one year in TennCare, Medicaid, or a related health