Hybrid TennCare Operations Assistant

Tennessee Department of Health; Nashville (TN); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Tennessee Department of Health in Nashville is seeking a detail-oriented clerical/customer service professional to support TennCare program tasks. The role involves data entry, processing paperwork, and coordinating with internal/external partners to ensure accuracy and compliance.

The position offers a hybrid work arrangement with in-office and remote work components, and requires high school level education with two years of clerical/customer service experience, including TennCare exposure.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of clerical and/or customer service experience, one year in TennCare/Medicaid/Managed Care.

Responsibilities

• Communicating with people outside the organization to represent the organization to customers and the public.
• Interprets program rules and policies to facilitate understanding for internal and external partners.
• Provides guidance and direction to team members and monitors performance for timely completion of tasks.
• Performs day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Evaluates data input and reports for completeness and accuracy and makes corrections as needed.

Skills

Clerical experience

Customer service experience

Data entry

Education

High school diploma or equivalent

Two years clerical/customer service experience (one year in TennCare/Medicaid/Managed Care)

Tools

Office software

Job description

Tennessee Department of Health in Nashville is seeking a detail-oriented clerical/customer service professional to support TennCare program tasks. The role involves data entry, processing paperwork, and coordinating with internal/external partners to ensure accuracy and compliance.

The position offers a hybrid work arrangement with in-office and remote work components, and requires high school level education with two years of clerical/customer service experience, including TennCare exposure.