Hybrid Tenant Support & Sustainment Officer

Vivid Resourcing Ltd; Town of Yorkshire (NY); Hybride; USD 30 000 - 40 000; Plein temps

Résumé du poste

Vivid Resourcing Ltd in Yorkshire is seeking an experienced Tenancy Sustainment Officer on a 12-month contract. The role involves visiting tenants in their homes, assessing needs and coordinating practical support to sustain tenancies.

You will act as a bridge between tenants and internal teams to address issues early and refer to appropriate services. The role emphasizes strong communication, tenant-focused problem solving, and collaboration with housing colleagues to deliver timely support and

Qualifications

• Experience in housing, tenancy sustainment or similar role.
• Direct experience working with tenants or residents.
• Strong communication and interpersonal skills for diverse backgrounds.
• Experience identifying support needs and making referrals or signposting.
• Ability to work independently on home visits while collaborating with teams.

Responsabilités

• Visit tenants in their homes and engage directly to understand needs and support.
• Identify issues affecting tenancy sustainment and take appropriate action.
• Provide tenants with clear information, advice and practical support.
• Signpost and refer tenants to internal teams and external services.
• Build relationships with tenants and housing colleagues; coordinate with others for timely support.
• Maintain records of visits, support provided and actions taken; follow up when needed.
• Identify recurring issues and contribute to tenancy sustainment improvements across the service.

Connaissances

Tenant engagement

Communication

Case management

Interpersonal skills

Independent working

Description du poste

Vivid Resourcing Ltd in Yorkshire is seeking an experienced Tenancy Sustainment Officer on a 12-month contract. The role involves visiting tenants in their homes, assessing needs and coordinating practical support to sustain tenancies.

You will act as a bridge between tenants and internal teams to address issues early and refer to appropriate services. The role emphasizes strong communication, tenant-focused problem solving, and collaboration with housing colleagues to deliver timely support and