Supported Housing Manager

Baird & Co; United States; Hybrid; USD 51,000 - 77,000; Full time

Benefits offered by this job

Job summary

Avalon, trading name of Spirehouse Recruitment Limited, is seeking a proactive Supported Housing Manager to oversee day-to-day housing management operations, line-manage a team of Housing Officers, and manage a small hands-on property patch. This role requires regular travel and reports to the Head of Housing.

Based in Oxford with coverage of London and the South, the role focuses on compliance with Regulator of Social Housing Consumer Standards and delivering high-quality Intensive Housing

Qualifications

• Working towards or fully CIH qualified (Level 3 or above) or equivalent housing qualification.
• Experience in a housing management or supervisory role within a housing association or supported housing provider.
• Strong understanding of Housing Benefit regulations, Intensive Housing Management models, and RSH Consumer Standards.
• Experience managing direct reports and executing operational improvement plans.
• Willingness to travel 2-3 days per week across London and the South of England.

Responsibilities

• Line-manage three Housing Officers and conduct performance reviews.
• Directly manage a portfolio of residential properties and tenancy/void management.
• Travel 2-3 days per week to inspect properties and support frontline staff.
• Resolve complex tenancy issues including ASB and breaches, and oversee legal escalations.
• Produce regular performance and income management reports and implement improvement plans.

Skills

Staff leadership

Communication skills

Stakeholder management

Housing management

Education

CIH Level 3 or above

Job description

Avalon is seeking a proactive Supported Housing Manager to oversee day-to-day housing management operations, line-manage a team of Housing Officers, and manage a small hands-on property patch. Based out of Oxford and covering London and the South of the country, this role requires regular travel (2-3 days per week) to conduct property visits and support remote staff. Reporting to the Head of Housing, the Supported Housing Manager will drive continuous improvement, ensure compliance with the Regulator of Social Housing's Consumer Standards, and ensure high-quality, efficient Intensive Housing Management services are delivered across the region.

Key Duties:

• Line-manage three Housing Officers, conducting performance reviews, monitoring day-to-day activity, and providing guidance on complex cases. Directly manage a small portfolio of residential properties within the region, overseeing day-to-day tenancy and void management. Travel 2-3 days per week across London and the South to conduct property inspections, audit service records, and support frontline staff.
• Support the resolution of complex tenancy management issues, including anti-social behaviour (ASB), tenancy breaches, and legal escalations. Oversee Intensive Housing Management delivery, ensuring Housing Benefit applications and local authority reviews (e.g., SHIP) strictly adhere to regulations. Collaborate as the Supported Housing Manager with support providers to generate referrals and liaise with maintenance teams to ensure prompt repair resolution and void progression. Produce regular performance and income management reports, highlighting underperformance and implementing targeted improvement plans. Further Details: Geographic Coverage: Oxford base covering London and Southern regions. Hybrid & Mobile Working: Flexible routine combining home-working, site visits, and regional staff support. Operational Impact: Dynamic dual role offering both strategic leadership and direct
  tenant-facing housing management experience. Requirements to apply for the Supported Housing Manager: Qualifications: Working towards or fully CIH qualified (Level 3 or above) or equivalent housing qualification. Experience: Proven track record in a similar housing management or supervisory role within a housing association or supported housing provider. Knowledge: Strong understanding of Housing Benefit regulations, Intensive Housing Management models, supported housing, and RSH Consumer Standards. Staff Leadership: Experience managing direct reports, carrying out performance scrutiny, and executing operational improvement plans. Travel & Mobility: Ability and willingness to travel 2-3 days per week across London and the South of England. Personal Attributes: Resilient, self-motivated, self-sufficient administratively, with excellent stakeholder management and communication skills.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals