Proactive Tenancy & Community Liaison Officer

BASILDON BOROUGH COUNCIL; United States; Remote; USD 35,000 - 51,000; Full time

Job summary

BASILDON BOROUGH COUNCIL is seeking a Tenancy Services Officer to join the Tenancy and Estate management team. You will be the main contact for tenants, delivering proactive tenancy management to sustain tenancies and address breaches.

The role involves home visits, problem solving and strong partnership work to improve neighbourhoods and communities. We value serving tenants with a professional approach and a commitment to excellent housing services.

Qualifications

• Experience in tenancy management or a similar role.
• Excellent communication and interpersonal skills.
• Ability to work proactively with residents and partners.

Responsibilities

• Act as the main point of contact for tenants and households.
• Deliver a proactive tenancy management service to sustain tenancies.
• Address tenancy breaches and support safe, well-managed estates.

Skills

Communication skills

Problem solving

Customer focus

Resident engagement

Job description

BASILDON BOROUGH COUNCIL is seeking a Tenancy Services Officer to join the Tenancy and Estate management team. You will be the main contact for tenants, delivering proactive tenancy management to sustain tenancies and address breaches.

The role involves home visits, problem solving and strong partnership work to improve neighbourhoods and communities. We value serving tenants with a professional approach and a commitment to excellent housing services.