Hybrid Telehealth Nurse Leader & Care Navigator

RareMed Solutions; Coraopolis (Allegheny County); Hybrid; USD 85,000 - 110,000; Full time

Job summary

RareMed Solutions is seeking a Supervisor, Care Navigators (CNs), a registered nurse who will lead and develop a team of telehealth nursing professionals. The role focuses on education, adherence support, and patient navigation for patients with rare diseases, ensuring high-quality service, patient experience, and program compliance.

The Supervisor will provide day-to-day coaching, performance oversight, and escalation support while collaborating with infusion sites, specialty pharmacies,

Qualifications

• Active RN license required.
• BSN or higher preferred.
• 3–5+ years of clinical nursing experience with leadership/mentorship experience.
• Experience in telehealth, case management, or HUB operations is a plus.
• Strong communication skills and ability to coach diverse teams.
• Proficiency with Microsoft Office and multiple systems.

Responsibilities

• Lead, coach, and develop a team of Nurse Care Navigators with regular feedback and growth opportunities.
• Ensure clinically accurate, empathetic, and patient-centered telehealth support.
• Monitor quality of clinical interactions, documentation, adherence coaching, and outcomes.
• Oversee training, SOP updates, and process improvements.
• Collaborate with cross-functional teams, infusion sites, payers, and partners to optimize patient experience.
• Maintain HIPAA compliance and ensure timely, accurate reporting.

Skills

Team leadership

Telehealth nursing

Clinical supervision

Mentoring

Patient education

Documentation accuracy

Microsoft Office

Education

Active RN license

BSN or higher

Tools

EMR systems

Job description

RareMed Solutions is seeking a Supervisor, Care Navigators (CNs), a registered nurse who will lead and develop a team of telehealth nursing professionals. The role focuses on education, adherence support, and patient navigation for patients with rare diseases, ensuring high-quality service, patient experience, and program compliance.

The Supervisor will provide day-to-day coaching, performance oversight, and escalation support while collaborating with infusion sites, specialty pharmacies,