Hybrid Telehealth Nurse Care Navigator Lead

Automatic Data Processing, Inc.; Coraopolis (Allegheny County); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work structure

Job summary

RareMed is seeking a Supervisor, Care Navigator (Nurse) in Coraopolis, PA. The role leads a team of Nurse Care Navigators delivering education, adherence support, and patient navigation for patients with complex diseases, ensuring service quality and regulatory compliance.

The role emphasizes coaching, performance oversight, and escalation support, partnering with infusion sites, payers, and manufacturers to optimize patient journeys and outcomes. A BSN and active RN license are required.

Qualifications

• Active, unrestricted RN license and BSN required.
• Strong verbal and written communication with leadership ability.
• Experience in telehealth, case management, or patient services is preferred.

Responsibilities

• Lead and mentor a team of Nurse Care Navigators with coaching and performance feedback.
• Ensure clinically accurate, empathetic telehealth support and patient-centered care.
• Monitor quality, documentation, adherence coaching, and motivational interviewing.
• Lead training, team huddles, and SOP development to support consistent execution.
• Collaborate with HCP offices, infusion centers, payers, and manufacturers to improve patient experience.

Skills

Communication skills

Leadership/mentoring

Time management

Critical thinking

Documentation accuracy

Education

RN license (active, unrestricted)

Bachelor of Science in Nursing (BSN)

Tools

Microsoft Office

Job description

RareMed is seeking a Supervisor, Care Navigator (Nurse) in Coraopolis, PA. The role leads a team of Nurse Care Navigators delivering education, adherence support, and patient navigation for patients with complex diseases, ensuring service quality and regulatory compliance.

The role emphasizes coaching, performance oversight, and escalation support, partnering with infusion sites, payers, and manufacturers to optimize patient journeys and outcomes. A BSN and active RN license are required.