Hybrid Telecom Support Specialist

Madison Gas and Electric; Madison (WI); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Madison Gas and Electric is seeking a Telecommunications Support Specialist to provide day-to-day operational support for the company’s telecom environment, including mobile devices, MiCollab administration, ticket handling, and vendor invoice processing.

The role emphasizes timely response, accurate tracking, and reliable support for employees across the organization in a hybrid work setting at the Madison, WI headquarters.

Qualifications

• 0–2 years of IT support or help desk experience.
• Experience supporting end users in a customer-focused environment.
• Familiarity with telecom systems is a plus.

Responsibilities

• Maintain telecommunications financial tracking and budgeting support.
• Monitor service desk queues and intake.
• Create and manage telecom tickets in the service desk.
• Provide first-level telecom support for devices and services.
• Troubleshoot basic device issues and coordinate with users.
• Administer user access for telecom systems with HR coordination.
• Coordinate repair, replacement, and vendor service.
• Escalate complex issues and track progress.
• Respond to walk-up and email requests balancing priorities.

Skills

IT service desk

Mobile device support

Email & calendar management

Excel

Documentation & file naming

Vendor portal & invoices

Written & verbal communication

Attention to detail

Education

Associate degree in IT/Telecommunications

Tools

Freshservice

Mitel

Job description

Madison Gas and Electric is seeking a Telecommunications Support Specialist to provide day-to-day operational support for the company’s telecom environment, including mobile devices, MiCollab administration, ticket handling, and vendor invoice processing.

The role emphasizes timely response, accurate tracking, and reliable support for employees across the organization in a hybrid work setting at the Madison, WI headquarters.