Hybrid Technology & Operations Specialist

UNITED WA; Austin (TX); Hybride; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Option

Employer 403(b) Matching

Employer-Sponsored Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Generous PTO

Paid Parental Leave

FMLA

Employee Assistance Program (EAP)

Résumé du poste

United Way for Greater Austin is seeking a Technology & Operations Administrator to support day-to-day technology, security, facilities, and operational needs. This role serves as a primary resource for technical support, application administration, endpoint management, vendor coordination, and workplace operations.

The ideal candidate is service-oriented, highly organized, and able to collaborate with staff, vendors, and leadership to maintain a productive, secure, and compliant technology

Qualifications

• Experience in information technology, systems administration, technical support, or a related field.
• Experience supporting business applications, Microsoft 365, and enterprise software platforms.
• Strong troubleshooting, organizational, and problem-solving skills.
• Knowledge of endpoint management, security practices, access management, and compliance requirements.
• Experience coordinating vendors, projects, deployments, or operational initiatives.
• Ability to communicate technical information clearly and effectively.
• Ability to manage multiple priorities while maintaining high levels of customer service.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsabilités

• Technology Support & Administration: Provide technical support for systems, devices, and services; Administer Microsoft 365, Salesforce, and other platforms; Troubleshoot issues; Manage user accounts and onboarding/offboarding; Coordinate system upgrades and vendor-supported solutions; Maintain documentation and support procedures.

Connaissances

IT support

Systems administration

Troubleshooting

Vendor coordination

Documentation

Communication

Multi-tasking

Outils

Microsoft 365

Salesforce

Intune

Entra ID

Defender

SharePoint

Teams

Exchange Online

Description du poste

United Way for Greater Austin is seeking a Technology & Operations Administrator to support day-to-day technology, security, facilities, and operational needs. This role serves as a primary resource for technical support, application administration, endpoint management, vendor coordination, and workplace operations.

The ideal candidate is service-oriented, highly organized, and able to collaborate with staff, vendors, and leadership to maintain a productive, secure, and compliant technology