Hybrid Technology & Operations Specialist

UNITED WA; Austin (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid Work Option

Employer 403(b) Matching

Employer-Sponsored Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Generous PTO

Paid Parental Leave

FMLA

Employee Assistance Program (EAP)

Job summary

United Way for Greater Austin is seeking a Technology & Operations Administrator to support day-to-day technology, security, facilities, and operational needs. This role serves as a primary resource for technical support, application administration, endpoint management, vendor coordination, and workplace operations.

The ideal candidate is service-oriented, highly organized, and able to collaborate with staff, vendors, and leadership to maintain a productive, secure, and compliant technology

Qualifications

• Experience in information technology, systems administration, technical support, or a related field.
• Experience supporting business applications, Microsoft 365, and enterprise software platforms.
• Strong troubleshooting, organizational, and problem-solving skills.
• Knowledge of endpoint management, security practices, access management, and compliance requirements.
• Experience coordinating vendors, projects, deployments, or operational initiatives.
• Ability to communicate technical information clearly and effectively.
• Ability to manage multiple priorities while maintaining high levels of customer service.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Technology Support & Administration: Provide technical support for systems, devices, and services; Administer Microsoft 365, Salesforce, and other platforms; Troubleshoot issues; Manage user accounts and onboarding/offboarding; Coordinate system upgrades and vendor-supported solutions; Maintain documentation and support procedures.

Skills

IT support

Systems administration

Troubleshooting

Vendor coordination

Documentation

Communication

Multi-tasking

Tools

Microsoft 365

Salesforce

Intune

Entra ID

Defender

SharePoint

Teams

Exchange Online

Job description

United Way for Greater Austin is seeking a Technology & Operations Administrator to support day-to-day technology, security, facilities, and operational needs. This role serves as a primary resource for technical support, application administration, endpoint management, vendor coordination, and workplace operations.

The ideal candidate is service-oriented, highly organized, and able to collaborate with staff, vendors, and leadership to maintain a productive, secure, and compliant technology