Warranty Claims Specialist – Hydronics & Data Insights

Carrier Global Corporation; Warwick (RI); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid Time Off

Job summary

Carrier Global Corporation is seeking a seasoned Customer Service professional for independent work handling complex inquiries, warranty claims, and returns. You will update procedures to improve service processes while liaising with sales and supply chain teams.

The role requires strong data management skills, CRM/ERP proficiency, and the ability to provide after-sales support across client contracts. In Rhode Island, it offers a comprehensive benefits package and professional growth

Qualifications

• High School Diploma or GED with 2+ years of warranty claims processing or hydronics.
• Associates Degree with 1+ years of warranty claims processing or hydronics.
• Bachelor’s Degree preferred.

Responsibilities

• Support the Vi-US Sales Team with Customer Returns and Warranty Claims; liaise with customers to process RGAs.
• Data management, user support, and system maintenance.
• Manage customer tickets and communication in the CRM; process orders, returns, and credits in the ERP.
• Provide warranty processes with Sales team and train 3rd party reps and wholesale partners.
• Generate monthly statistics for RGAs and monitor trends with Supply Chain.

Skills

Warranty claims processing

Hydronics knowledge

Customer service

Problem-solving

Communication skills

Education

High School Diploma or GED

Associates Degree

Bachelor’s Degree

Tools

SAP

Microsoft Office

Excel

Job description

Carrier Global Corporation is seeking a seasoned Customer Service professional for independent work handling complex inquiries, warranty claims, and returns. You will update procedures to improve service processes while liaising with sales and supply chain teams.

The role requires strong data management skills, CRM/ERP proficiency, and the ability to provide after-sales support across client contracts. In Rhode Island, it offers a comprehensive benefits package and professional growth