Customer Support Specialist

Talentify; Warwick (RI); Hybrid; USD 3,444,000 - 4,133,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

Aston Carter is seeking a Customer Support Specialist in Warwick, RI, to handle warranty claims, returns, and technical troubleshooting for hydronic heating equipment. The role blends office-based support with hands-on product knowledge, ideal for HVAC or plumbing professionals transitioning to a more technical support focus.

This contract-to-hire position offers a hybrid work arrangement after training, with pay ranging from $25.00 to $30.00 per hour.

Qualifications

• Experience with hydronic heating systems, boilers, HVAC equipment, plumbing systems, or related products.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel.

Responsibilities

• Process warranty claims, returns, credits, and replacement requests
• Support customers, contractors, distributors, and internal sales teams
• Respond to customer inquiries via phone and email
• Troubleshoot product and equipment issues
• Review and inspect returned products for warranty eligibility
• Investigate equipment failures and document findings
• Process transactions within ERP, CRM, and ticketing systems
• Maintain accurate records of warranty claims and customer interactions
• Generate reports and monitor warranty trends
• Collaborate with customer service, warehouse, production, and technical teams to resolve issues
• Assist with product recall documentation and related activities

Skills

Hydronic heating

Boilers

HVAC equipment

Plumbing systems

Customer service

Microsoft Excel

Tools

ERP SAP

CRM

Ticketing systems

Job description

Customer Support Specialist

Location: Warwick, RI (Hybrid After Training)

Type: Contract-to-Hire

Overview

Our client is seeking a Customer Support Specialist to support warranty claims, product returns, and technical troubleshooting for hydronic heating equipment. This is a great opportunity for someone with HVAC, plumbing, boiler, or hydronics experience who is interested in moving into a more office-based technical support role.

Responsibilities

• Process warranty claims, returns, credits, and replacement requests
• Support customers, contractors, distributors, and internal sales teams
• Respond to customer inquiries via phone and email
• Troubleshoot product and equipment issues
• Review and inspect returned products for warranty eligibility
• Investigate equipment failures and document findings
• Process transactions within ERP, CRM, and ticketing systems
• Maintain accurate records of warranty claims and customer interactions
• Generate reports and monitor warranty trends
• Collaborate with customer service, warehouse, production, and technical teams to resolve issues
• Assist with product recall documentation and related activities

Qualifications

• Experience with hydronic heating systems, boilers, HVAC equipment, plumbing systems, or related products
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office, including Excel

Preferred Qualifications

• HVAC, boiler, plumbing, or hydronics service experience
• Technical support or customer support experience
• SAP or other ERP system experience
• CRM or ticketing system experience
• Previous warranty, returns, or claims processing experience
• Technical training or education in HVAC, plumbing, heating, or controls

Job Type & Location

This is a Contract to Hire position based out of Warwick, RI.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warwick,RI.

Application Deadline

This position is anticipated to close on Oct 1, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.