Hybrid Technical Support Specialist, Electrical & Mechanical

Kelly Professional & Industrial; Town of Jackson (WI); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Benefits after 30 days

Job summary

Kelly Professional & Industrial is seeking a Customer Support Specialist in Wisconsin to provide technical problem resolution for dealers and end-users. The role combines remote support with periodic on-site visits, and includes the coordination of internal teams to ensure timely, accurate resolutions.

The position emphasizes clear communication of technical solutions, documentation of transactions, and active involvement in product installation support, R&D collaboration, and on-site

Qualifications

• Provide technical problem resolution to dealers and end-users via phone and email.
• Communicate technical solutions clearly in a user-friendly manner.
• Assist in R&D projects and field engineering support as needed.

Responsibilities

• Provide technical support resolution via phone and email with end-users, contractors and dealer network
• Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
• Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
• Accurately process and properly record call and email transactions utilizing computer software programs
• Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
• Assist Engineering on R&D projects both in house and in the field
• Offer technical guidance to the Parts department involving custom orders
• Travel occasionally to customer sites to resolve problems that need onsite assistance

Skills

Technical troubleshooting

Customer service

Communication skills

Salesforce

Technical documentation

Education

Associate's degree or equivalent

Tools

Five9

SAP sandbox

SalesForce

Job description

Kelly Professional & Industrial is seeking a Customer Support Specialist in Wisconsin to provide technical problem resolution for dealers and end-users. The role combines remote support with periodic on-site visits, and includes the coordination of internal teams to ensure timely, accurate resolutions.

The position emphasizes clear communication of technical solutions, documentation of transactions, and active involvement in product installation support, R&D collaboration, and on-site