Technical Solutions Sales Specialist

Plymouth

Wisconsin

On-site

USD 55,000 - 90,000

Full time

14 days+

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Job summary

Plymouth is seeking a Technical Sales Associate to join our manufacturing team in Wisconsin. You will blend technical knowledge with customer service to support clients, coordinate product solutions, and work with Sales, Marketing, Operations, and Finance to deliver an exceptional customer experience.

This role requires problem-solving, relationship-building, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

Undergraduate Degree or combination of education and experience.
4-6 years of customer service experience preferably in a manufacturing environment.
Working knowledge of manufacturing processes and/or aptitude and desire to learn.
Experience in solving customer problems.
Proven ability to multi-task and prioritize.
Attention to detail and accuracy is a must.
Must be self-motivated and have a high sense of urgency.
Must have a high degree of personal integrity in dealing with co-workers.
Must be computer literate and proficient with MS Office.
Experience with providing coaching and guidance to less experienced team members preferred.

Responsibilities

Act as a Customer Advocate inside Plymouth
Assist customers in understanding and applying technical information about Plymouth Engineered Shapes products and services
Handle inbound customer calls regarding the technical specifications of materials, products, services and delivery schedules
Maintains a database to allow for outbound lead follow-up calls to potential and existing customers to qualify leads and sell products
Investigate and resolve customer problems relative to technical issues and questions that may arise with regard to our products
Interface as a key team member with Sales, Marketing, Operations, Finance and other departments on important activities
Tracks internal stock levels and outside processing activities for contract customers
Respond to customer inquiries (prepare formal quotes and prepare reports of business transactions as requested)
Develop strong relationships with multiple levels at each assigned account
Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance
Responds to all customers with urgency and professionalism
Participate in marketing strategy development, provide data as needed
Own and role model Plymouth Tube values and behaviors by embracing and participating in an operating culture that promotes involvement, communication, mutual trust & respect, expectations and accountability, and a passion for excellence.
Understands, applies and advocates all Company Environmental and Safety policies, procedures and standards.
Understands, applies and advocates all Company Quality Standards.
Attends all prerequisite training as required by management.
Has the authority to stop a process to correct quality, safety or environmental problems, and to promptly notify Supervisory personnel when processes are noncompliant
Is a power user of Plymouth’s pricing and costing tools and has the authority to price RFQs within pricing parameters as defined by Plymouth work instructions
Exercise independent judgment and handle moderately complex issues and problems
and refer only the most complex issues to higher-level staff