Hybrid Technical Support Coordinator

CSC; Wilmington (DE); Hybrid; CAD 52,000 - 82,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CSC is seeking a Technical Product Support Coordinator for a hybrid role based in North America. You will support internal applications, services, and products, handling tickets, orders, and customer inquiries with a high level of service and attention to detail.

In this fast-paced environment, you will own customer interactions, troubleshoot technical issues, and coordinate team communications. The position emphasizes independent work, strong organizational skills, and the ability to learn new

Qualifications

• Experience delivering technical support to internal and external clients.
• Strong customer service orientation with attention to detail.
• Ability to troubleshoot and resolve issues through tickets and orders.

Responsibilities

• Answer all technical questions for internal and external clients.
• Work independently towards team initiatives with manager oversight.
• Coordinate and facilitate meetings and communications for team goals.
• Ensure deliverables meet requirements, on time, and with quality.
• Provide Tier 1 support for escalations via tickets, orders, and calls.
• Handle client calls and monitor/fulfill orders.
• Monitor and process tickets and manage workload.
• Communicate effectively via email, phone, and in person as needed.
• Demonstrate strong organizational skills and attention to detail.
• Learn new systems, technology, and methods quickly.
• Display strong problem solving and critical thinking abilities.
• Utilize Advanced Microsoft Office tools for reporting and analysis.
• Maintain flexibility, multi-task, and meet deadlines.
• Show prioritization and time management skills.

Skills

Customer service

Technical support

Ticketing systems

Communication

Organization

Tools

Microsoft Office

CRM software

Ticketing system

Job description

CSC is seeking a Technical Product Support Coordinator for a hybrid role based in North America. You will support internal applications, services, and products, handling tickets, orders, and customer inquiries with a high level of service and attention to detail.

In this fast-paced environment, you will own customer interactions, troubleshoot technical issues, and coordinate team communications. The position emphasizes independent work, strong organizational skills, and the ability to learn new