Technical Support Coordinator

CSC; Wilmington (DE); Hybrid; CAD 52,000 - 82,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CSC is seeking a Technical Product Support Coordinator for a hybrid role based in North America. You will support internal applications, services, and products, handling tickets, orders, and customer inquiries with a high level of service and attention to detail.

In this fast-paced environment, you will own customer interactions, troubleshoot technical issues, and coordinate team communications. The position emphasizes independent work, strong organizational skills, and the ability to learn new

Qualifications

• Experience delivering technical support to internal and external clients.
• Strong customer service orientation with attention to detail.
• Ability to troubleshoot and resolve issues through tickets and orders.

Responsibilities

• Answer all technical questions for internal and external clients.
• Work independently towards team initiatives with manager oversight.
• Coordinate and facilitate meetings and communications for team goals.
• Ensure deliverables meet requirements, on time, and with quality.
• Provide Tier 1 support for escalations via tickets, orders, and calls.
• Handle client calls and monitor/fulfill orders.
• Monitor and process tickets and manage workload.
• Communicate effectively via email, phone, and in person as needed.
• Demonstrate strong organizational skills and attention to detail.
• Learn new systems, technology, and methods quickly.
• Display strong problem solving and critical thinking abilities.
• Utilize Advanced Microsoft Office tools for reporting and analysis.
• Maintain flexibility, multi-task, and meet deadlines.
• Show prioritization and time management skills.

Skills

Customer service

Technical support

Ticketing systems

Communication

Organization

Tools

Microsoft Office

CRM software

Ticketing system

Job description

Technical Product Support Coordinator

Locations: Wilmington, Delaware (US) or Yarmouth, Nova Scotia (CA)

Job Description

Hybrid Work Model (3 days onsite/2 days remote)

Hours: Monday-Friday, 9am-6pm EST

As a Technical Product Support Coordinator, you will be part of our Digital Brand Services business area and responsible for providing employee and customer support for our internal applications, services and products. The Technical Product Support Coordinator will work in a challenging, fast-paced environment, and will take ownership of customer support calls, extensively troubleshooting via tickets and orders.

To be selected for this role, outstanding customer service skills is required, along with a high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Responsibilities/Skills

• Answering all technical related questions for internal and external clients
• Work independently towards initiatives with oversight from Team Manager
• Coordinate and facilitate meetings and communications in support of team goals
• Ensure deliverables meet the requirements, are on time, and at the required level of quality
• Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
• Client calls
• Monitoring and fulfilling orders
• Monitoring and processing tickets
• Ability to communicate effectively, verbally and via email and telephone
• Exceptional organizational skills and keen attention to detail
• Ability to quickly learn new systems, technology and methods
• Strong critical thinking, problem solving and attention to detail
• Advanced Microsoft office skills required
• Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
• Ability to communicate effectively, verbally and via email and telephone
• Strong prioritization and time management skills

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.