Hybrid Technical Support Parts Specialist

Rinnai Corp.; Peachtree City (GA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k match

PTO

Floating holidays

Paid holidays

Retirement plan

Life insurance

Voluntary life insurance

Professional development

Tuition reimbursement

Volunteer day

Employee discounts

Job summary

Rinnai America Corporation is seeking a Technical Support Parts Representative to deliver exceptional customer service by handling parts orders and inquiries through phone and digital channels. You will support Service Providers in the field with order status updates, product availability, and processing of part orders and payments.

The role requires 3+ years in customer service, strong communication skills, and the ability to work a hybrid schedule at our Peachtree City, GA location.

Qualifications

• High school diploma or equivalent required.
• 3+ years' experience in customer service.
• Experience supporting customers in a multi-channel environment (phone, email, chat).
• Customer resolution techniques to resolve customer situations.
• HVAC / Plumbing industry experience preferred.

Responsibilities

• Deliver exceptional customer experience by responding to and resolving parts orders and inquiries via phone and digital channels.
• Provide timely order support to Service Providers, including order status updates and product availability.
• Process part orders and credit card transactions.
• Document all customer interactions in the case management system.
• Assist customers in identifying required parts and entering orders accurately.
• Process credits and documentation for order discrepancies.
• Maintain knowledge of Rinnai products and parts.
• Provide order status updates and expedite orders as needed.
• Provide feedback for knowledge base improvements.
• Perform overtime as needed and adhere to company policies.

Skills

MS Office

Communication skills

Verbal communication

Written communication

Time management

Sales techniques

Education

High school diploma or equivalent

Job description

Rinnai America Corporation is seeking a Technical Support Parts Representative to deliver exceptional customer service by handling parts orders and inquiries through phone and digital channels. You will support Service Providers in the field with order status updates, product availability, and processing of part orders and payments.

The role requires 3+ years in customer service, strong communication skills, and the ability to work a hybrid schedule at our Peachtree City, GA location.