Hybrid Technical Support - Parts & Orders

Automatic Data Processing, Inc.; Peachtree City (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits from day one

401k match

Volunteer day

Job summary

Rinnai America Corporation, located in Peachtree City, GA, is seeking a Technical Support Parts Representative to deliver exceptional customer service for parts orders and inquiries via phone and digital channels.

You will support Service Providers in the field with order status, product availability, and processing part orders and credit card transactions, while maintaining knowledge of RAC products and parts. The role requires an 8 AM–8 PM EST schedule and a hybrid on-site work arrangement.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience with strong customer service.
• Experience supporting customers in multi-channel environments (phone, email, chat).
• Customer resolution techniques to resolve issues.
• HVAC/plumbing industry experience preferred.

Responsibilities

• Respond to and resolve parts orders and inquiries via phone and digital channels.
• Provide timely order support to Service Providers, including status updates.
• Process part orders and credit card transactions.
• Document all interactions in the case management system.
• Assist customers in identifying required parts and processing orders.
• Handle credits and discrepancies, including returns and exchanges.

Skills

Customer service

Multi-channel support

Communication

Time management

Sales skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Rinnai America Corporation, located in Peachtree City, GA, is seeking a Technical Support Parts Representative to deliver exceptional customer service for parts orders and inquiries via phone and digital channels.

You will support Service Providers in the field with order status, product availability, and processing part orders and credit card transactions, while maintaining knowledge of RAC products and parts. The role requires an 8 AM–8 PM EST schedule and a hybrid on-site work arrangement.