HVAC Parts & Orders Specialist – Onsite Support

Rinnai; Peachtree City (GA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Benefit Programs

Paid Time Off (PTO)

Floating Holidays (FH)

Paid Holidays

Retirement Plan

Company Paid Life Insurance

Voluntary Life Insurance

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discoun

Job summary

Rinnai America Corporation is seeking a Technical Support Parts Representative in Peachtree City, GA with a hybrid schedule. The role focuses on delivering exceptional customer service by handling parts orders and inquiries via phone and digital channels, processing payments, and providing order updates to Service Providers.

You will document interactions, utilize product knowledge, and strive for accurate order entry and timely resolutions.

Qualifications

• High school diploma or equivalent required.
• 3+ years of strong customer service experience.
• Proven experience supporting customers in a multi-channel environment (phone, email, chat).
• Customer resolution techniques to complete customer situations.
• HVAC / Plumbing industry experience preferred.

Responsibilities

• Deliver world-class customer service by supporting parts orders and inquiries via phone/email.
• Provide order support to Service Providers including status updates and product availability.
• Process part orders and credit card transactions.
• Document all customer interactions in the case management system.
• Assist customers in identifying required parts and processing orders accurately.
• Process credits and related documentation for order discrepancies.

Skills

Communication skills

Phone & email support

Time management

Sales techniques

Education

High school diploma or equivalent

3+ years customer service experience

Tools

Microsoft Office

Job description

Rinnai America Corporation is seeking a Technical Support Parts Representative in Peachtree City, GA with a hybrid schedule. The role focuses on delivering exceptional customer service by handling parts orders and inquiries via phone and digital channels, processing payments, and providing order updates to Service Providers.

You will document interactions, utilize product knowledge, and strive for accurate order entry and timely resolutions.