Hybrid Tech Support: Parts & Order Specialist

Rinnai America Corp; Clover (GA); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

PTO

Floating Holidays

Paid Holidays

Retirement Plan

Company Paid Life Insurance

Voluntary Life Insurance

Professional Development

Tuition Reimbursement

Paid Volunteer Community Service Day

Discounts

Job summary

Rinnai America Corporation is seeking a Technical Support Parts Representative in Peachtree City, GA with a hybrid schedule. You will respond to parts orders and inquiries via phone and digital channels, processing orders and payments, and maintaining accurate records in the case management system.

This role emphasizes delivering exceptional service to service providers, with opportunities for growth in product knowledge and cross-team collaboration.

Qualifications

• High school diploma or equivalent.
• 3+ years' customer service experience.
• Experience supporting customers in a multi-channel environment (phone, email, chat).
• HVAC/Plumbing industry experience preferred.

Responsibilities

• Deliver a world-class customer service experience by supporting parts inquiries.
• Respond to inquiries via phone, email, and other channels in a timely, professional manner.
• Process parts orders and credit card transactions.
• Document all customer interactions in the case management system.
• Assist customers in identifying required parts and processing orders.

Skills

Customer service

Communication

Time management

Microsoft Office

Sales techniques

Education

High school diploma

Tools

Microsoft Office

Job description

Rinnai America Corporation is seeking a Technical Support Parts Representative in Peachtree City, GA with a hybrid schedule. You will respond to parts orders and inquiries via phone and digital channels, processing orders and payments, and maintaining accurate records in the case management system.

This role emphasizes delivering exceptional service to service providers, with opportunities for growth in product knowledge and cross-team collaboration.