Hybrid Technical Support Engineer: SQL, API & VIP Support

Medidata Solutions; Woodbridge Township (NJ); Hybrid; USD 79,500 - 106,000; Full time

Job summary

Medidata is seeking a Technical Support Engineer for a hybrid role based in NYC or Iselin, NJ. You will be the primary liaison between support teams and core engineering, handling requests, diagnosing issues, and coordinating fixes with the R&D group.

You will test defects, document resolutions for internal and external customers, and contribute to knowledge base content while expanding expertise across Medidata products and platforms.

Qualifications

• Bachelor's degree in CS/IS/Life Sciences or equivalent engineering experience.
• Basic experience with Ruby and HTML code.
• Experience with API/web services.
• SQL training/experience.
• Basic experience with C#, Javascript, Visual Studio and ASP.NET.

Responsibilities

• Provide support for internal and external customers
• Manage work requests describing issues, software bugs or customer problems
• Develop fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
• Provide general process analysis and make recommendations for improvements
• Participate in weekly (and occasional weekend) on‑call rotations for off‑hours important issues escalation
• Participate in taking calls (during business hours) from VIP customers for urgent issues
• Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution
• Present complex technical information to non‑technical audiences
• Provide accurate and complete problem resolution documentation for future reference and management reporting
• Take part in the creation and maintenance of knowledge base data
• Continually increase subject matter knowledge on Medidata products
• Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
• Reproduce technical problems, debug systems, diagnose causes, identify temporary and long‑term solutions and communicate status updates to clients
• Experience using Incident Management and/or Project Management software
• Experience with multiple integrated software products/services
• Ability to query/modify data using SQL scripts
• Experience with working with customers to resolve complex issues in a professional manner
• Finding innovative workarounds to issues
• Knowledge of other programming languages: Ruby, Javascript, etc
• Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client
• Team Working skills

Skills

SQL

Customer support

Problem solving

Communication

Teamwork

Education

Bachelor's degree in Computer Science, Information Systems or Life Sciences

Basic experience with Ruby and HTML code

Tools

Git

Visual Studio

Virtual Machines

Excel

Postman/API client

API/REST client

ASP.NET

C#

JavaScript

Job description

Medidata is seeking a Technical Support Engineer for a hybrid role based in NYC or Iselin, NJ. You will be the primary liaison between support teams and core engineering, handling requests, diagnosing issues, and coordinating fixes with the R&D group.

You will test defects, document resolutions for internal and external customers, and contribute to knowledge base content while expanding expertise across Medidata products and platforms.