Hybrid Technical Support Engineer (SaaS/Advertising Tech)

LiveRamp; Seattle (WA); Hybrid; USD 75,000 - 109,000; Full time

Benefits offered by this job

Flexible paid time off

Work from home options

401K matching

Job summary

LiveRamp’s Technical Support Engineer role focuses on solving technical challenges for our clients while delivering exceptional service. You will manage a ticket queue and provide guidance to ensure client satisfaction and company growth.

Working with LiveRamp’s Global Customer Support team, you will support renowned brands and data partners. Some on-call flexibility and hybrid in-office work are involved.

Qualifications

• Bachelor’s degree or equivalent required.
• 2+ years in advertising technology, marketing services or software tech in customer support or delivery role.
• Experience with advertising/marketing tech or SaaS support.
• Strong communication and problem-solving skills.

Responsibilities

• Solve technical challenges for clients as part of the Technical Support Engineer role.
• Manage a ticket queue to guide clients with technical troubleshooting.
• Collaborate with LiveRamp’s Global Customer Support team to assist major brands and data partners.
• Contribute to building a great company.

Skills

Ticket management

Customer communication

SaaS support

SQL querying

Education

Bachelor’s degree or equivalent

Job description

LiveRamp’s Technical Support Engineer role focuses on solving technical challenges for our clients while delivering exceptional service. You will manage a ticket queue and provide guidance to ensure client satisfaction and company growth.

Working with LiveRamp’s Global Customer Support team, you will support renowned brands and data partners. Some on-call flexibility and hybrid in-office work are involved.