Technical Support Engineer — Hybrid, Flexible Hours

LiveRamp; Little Rock (AR); Hybrid; USD 75,000 - 109,000; Full time

Benefits offered by this job

Hybrid work model

Flexible paid time off

Parental leave

Medical, dental, vision benefits

401K matching

Job summary

LiveRamp, a leading data collaboration platform, is hiring a Technical Support Engineer. You will join a fast-growing team that solves technical challenges for major brands, agencies, and data providers while delivering exceptional customer service.

You will manage a ticket queue, provide technical guidance, troubleshoot complex issues, and collaborate with the Global Customer Support team to drive client satisfaction and product improvements.

Qualifications

• Bachelor’s degree or equivalent.
• 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
• Experience with advertising or marketing technology, or SaaS support.
• Experience with diagnosing technical issues, complex system troubleshooting without step-by-step guidance.
• Great communication skills with external customers and internal stakeholders.

Responsibilities

• Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
• Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.
• Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
• Contribute towards building a great company.

Skills

Communication skills

SQL querying

Customer support

Problem solving

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

LiveRamp, a leading data collaboration platform, is hiring a Technical Support Engineer. You will join a fast-growing team that solves technical challenges for major brands, agencies, and data providers while delivering exceptional customer service.

You will manage a ticket queue, provide technical guidance, troubleshoot complex issues, and collaborate with the Global Customer Support team to drive client satisfaction and product improvements.