Hybrid Technical Support Engineer – Hardware & Networking

Experis Technology Group; Fort Lauderdale (FL); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Experis, a ManpowerGroup brand, seeks a Technical Support Engineer for a hybrid role in Fort Lauderdale, FL. You will support a multi-brand card printing solution across the AMERICAS, troubleshooting hardware, software, and connectivity issues for distributors, resellers, and end users.

The role emphasizes documenting findings, providing timely updates, and collaborating with Engineering, Quality, and Product teams to improve product performance and service delivery.

Qualifications

• Technical qualification in Information Technology, Electronics, Electromechanics, Maintenance, or a related discipline, or equivalent practical experience.
• Experience in technical support, field service, repair, or product support environments.
• Practical understanding of electromechanical equipment, electronics, and structured fault diagnosis techniques.
• Knowledge of client operating systems, device drivers, software installation, system logs, and standard office productivity tools.
• Working knowledge of IP networking and peripheral connectivity.
• Professional English communication skills, both written and verbal.
• Ability to explain complex technical concepts clearly to users with varying levels of technical expertise.
• Ability to create concise, accurate, and reusable technical documentation.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, connectivity, media, and encoding-related issues on supported products.
• Manage technical support cases from initial intake through resolution, including updates and escalation when required.
• Provide professional technical assistance through phone, email, chat, remote sessions, and occasional on-site interventions.
• Document technical findings, defect symptoms, troubleshooting activities, and resolution details accurately.
• Create and maintain technical support documentation, knowledge articles, troubleshooting guides, and service information.
• Support distributors, service partners, resellers, and end users with effective technical guidance and problem resolution.
• Drive continuous improvement by identifying trends, root causes, and opportunities to enhance products and support processes.
• Provide detailed feedback to Engineering, Quality, and Product teams from field incidents and customer-reported issues.
• Assist with warranty, repair, product return, and service-related activities.

Skills

Technical qualification in Information

Technical support experience

Electromechanical equipment and fault

IP networking and peripherals

English communication (written and Ver

Technical documentation

Explain complex concepts clearly

Concise technical documentation

Spanish language proficiency

Job description

Experis, a ManpowerGroup brand, seeks a Technical Support Engineer for a hybrid role in Fort Lauderdale, FL. You will support a multi-brand card printing solution across the AMERICAS, troubleshooting hardware, software, and connectivity issues for distributors, resellers, and end users.

The role emphasizes documenting findings, providing timely updates, and collaborating with Engineering, Quality, and Product teams to improve product performance and service delivery.