Hybrid Technical Support Engineer – Card Personalization

Experis (Austria); Fort Lauderdale (FL); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Experis is seeking a Technical Support Engineer for a hybrid role in Fort Lauderdale, FL. The position involves providing responsive technical support for a multi-brand portfolio of card-related solutions across the AMERICAS, working with distributors, resellers, and end users to resolve hardware, software, and connectivity issues.

You will coordinate with Engineering, Quality, and Product teams, document findings, and maintain service information while ensuring a high level of customer

Qualifications

• Technical qualification in Information Technology, Electronics, Electromechanics, Maintenance, or related discipline or equivalent practical experience.
• Experience in technical support, field service, repair, or product support environments.
• Practical understanding of electromechanical equipment, electronics, and structured fault diagnosis techniques.
• Knowledge of client operating systems, device drivers, software installation, system logs, and standard office productivity tools.
• Working knowledge of IP networking and peripheral connectivity.
• Professional English communication skills, written and verbal.
• Ability to explain complex technical concepts clearly to users with varying levels of technical expertise.
• Ability to create concise, accurate, and reusable technical documentation.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, connectivity, media, and encoding issues on supported products.
• Manage technical support cases from intake to resolution, with timely updates and escalation when needed.
• Provide professional technical assistance via phone, email, chat, remote sessions, and occasional on-site visits.
• Document technical findings, defect symptoms, troubleshooting steps, and resolutions clearly.
• Create and maintain technical support documentation, knowledge articles, and troubleshooting guides.

Skills

Tech qualification

Technical support experience

Electromechanical knowledge

IP networking

English proficiency

Tech documentation

Clear communication

Education

Technical education in IT/Electronics/Electromechanics

Job description

Experis is seeking a Technical Support Engineer for a hybrid role in Fort Lauderdale, FL. The position involves providing responsive technical support for a multi-brand portfolio of card-related solutions across the AMERICAS, working with distributors, resellers, and end users to resolve hardware, software, and connectivity issues.

You will coordinate with Engineering, Quality, and Product teams, document findings, and maintain service information while ensuring a high level of customer