Hybrid Technical Support Engineer — APIs & SSO/SAML Expert

Ativesite; New York (NY); Híbrido; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

401k with matching

25 days PTO

Paid educational and wellbeing days

Parental, bereavement, and sick leave

Home office setup budget

Weekly office lunch

Work from anywhere 45 days annually

Summer company meet-up

Resumo da oferta

Frontify is a collaborative brand platform used by leading organizations worldwide. We’re seeking a Technical Customer Support Engineer to tackle complex technical work—APIs, integrations, MCP, and advanced SSO/SAML. You’ll work with Engineering to diagnose issues and mentor teammates, shaping our support depth.

You’ll own escalations, analyze ticket patterns, and help drive AI tooling and knowledge base improvements. This role offers hybrid work with 2 days in the Frontify office per week.

Qualificações

• Several years in technical support, support engineering, or a similar customer-facing technical role at a SaaS company.
• Strong hands-on technical skills: REST or GraphQL APIs, SSO/SAML and identity providers, DNS, and web technologies.
• Experience with integrations, MCP, or scripting is a strong plus.
• Proven ability to solve complex, ambiguous problems and prevent recurrence.
• Comfortable with high-stakes customer conversations, including with technical audiences.
• Experience mentoring or teaching others, formally or informally.
• Systems mindset with pattern recognition across tickets.

Responsabilidades

• Lead on complex technical issues including APIs, integrations, MCP, and advanced SSO/SAML configurations.
• Reproduce and debug issues using API tools, logs, browser developer tools, and network traces.
• Handle high-stakes customer conversations with technical teams and provide strategic guidance.

Conhecimentos

REST APIs

GraphQL APIs

SSO/SAML

Identity providers

DNS

Web technologies

Integrations

MCP

Scripting

Customer facing

Descrição da oferta de emprego

Frontify is a collaborative brand platform used by leading organizations worldwide. We’re seeking a Technical Customer Support Engineer to tackle complex technical work—APIs, integrations, MCP, and advanced SSO/SAML. You’ll work with Engineering to diagnose issues and mentor teammates, shaping our support depth.

You’ll own escalations, analyze ticket patterns, and help drive AI tooling and knowledge base improvements. This role offers hybrid work with 2 days in the Frontify office per week.