Hybrid API Support Engineer

FBS; United States; Hybrid; USD 51,000 - 65,000; Full time

Job summary

FBS, a leading MLS software provider, is seeking a Developer Support Analyst to join our Quality Engineering team. The role bridges engineering and support, helping clients integrate our RESTful APIs and manage legacy data feeds during a transition period.

You will troubleshoot questions, coordinate with product and development, document issues, and explain complex technical concepts to non-technical clients while working a core 9:00am–5:00pm Central Time schedule in a hybrid environment.

Qualifications

• Associates Degree or equivalent professional technical experience.
• Experience with RESTful APIs and API integrations.
• Ability to translate technical issues to non-technical clients.

Responsibilities

• Troubleshoot and resolve developer questions via email or phone regarding API authentication and integration.
• Escalate problems to internal teams when solutions require software or data configuration changes.
• Act as a primary point of contact for MLS clients configuring their APIs and addressing questions.
• Engage with product and development teams to provide feedback and shape API roadmaps.
• Submit bug tickets, keep customers updated, and drive issues to resolution.
• Create user-facing documentation to address common questions.

Skills

RESTful APIs

Verbal & written communication

Time management

Understanding of real estate data

Ability to read log files

Education

Associates Degree or equivalent

Tools

PHP

Ruby

Browser developer tools

Job description

FBS, a leading MLS software provider, is seeking a Developer Support Analyst to join our Quality Engineering team. The role bridges engineering and support, helping clients integrate our RESTful APIs and manage legacy data feeds during a transition period.

You will troubleshoot questions, coordinate with product and development, document issues, and explain complex technical concepts to non-technical clients while working a core 9:00am–5:00pm Central Time schedule in a hybrid environment.