Hybrid SRE & Tech Support Engineer — AI Security SaaS

F5; Seattle (WA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

F5 is hiring a Technical Support Engineer in a hybrid role that blends hands-on SaaS support with Site Reliability Engineering. You will help run and scale an AI Security Public SaaS platform, ensuring reliability and fast issue resolution.

The ideal candidate brings a strong technical background, thrives in fast-paced troubleshooting, and is passionate about automation and delivering exceptional customer experiences for our customers and their users.

Qualifications

• Strong technical foundation required.
• Thrives in a fast-paced troubleshooting environment.
• Passionate about automation and delivering an exceptional customer experience.

Responsibilities

• Monitor SaaS application metrics, logs and alerts for proactive incident prevention.
• Support a 24/7 operational model for high availability and performance of the SaaS environment.
• Serve as a primary point of contact for technical customer inquiries and issues.
• Collaborate with customers to understand requirements and deliver reliable solutions.

Skills

Technical foundation

Automation

Customer experience

SRE

Job description

F5 is hiring a Technical Support Engineer in a hybrid role that blends hands-on SaaS support with Site Reliability Engineering. You will help run and scale an AI Security Public SaaS platform, ensuring reliability and fast issue resolution.

The ideal candidate brings a strong technical background, thrives in fast-paced troubleshooting, and is passionate about automation and delivering exceptional customer experiences for our customers and their users.