Hybrid Technical Support Analyst – Problem Solver

Assurant; Atlanta (GA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits begin day one

Competitive compensation

Paid time off

Tuition reimbursement after 6 months

Job summary

Assurant in Atlanta is seeking a Technical Support Analyst to diagnose and resolve incidents while delivering excellent customer service. You will support PCs, Apple devices, printers, and smart devices in a fast-paced, collaborative environment.

The role requires 6 months of customer service and troubleshooting experience, a high school diploma, and the ability to type 30–40 WPM. The Atlanta office is located at 260 Interstate N Cir SE, Atlanta, GA 30339.

Qualifications

• 6 months experience with customer service, troubleshooting, analytical and problem-solving.
• Experience in PC support including Windows, Office, Apple OS X, and home networking.
• Experience in phone/chat/email-based customer support.
• Typing 30–40 WPM.

Responsibilities

• Provide high-quality technical support to diagnose and resolve incidents reported by external customers.
• Troubleshoot, diagnose, and resolve complex issues across PCs, Apple devices, printers, wireless and cameras, and other devices.
• Provide excellent customer service and ownership of technical support issues.
• Work in a high energy, dynamic, and collaborative environment.
• Escalations, complex issue resolution, and customer retention.

Skills

Customer service

Troubleshooting

Analytical thinking

Written & verbal communication

Bilingual Spanish-English

Education

High school diploma or GED

Bachelor’s degree preferred

Associates degree a plus

Tools

CRM

Knowledge base

Remote diagnostic tools

Collaboration tools

Job description

Assurant in Atlanta is seeking a Technical Support Analyst to diagnose and resolve incidents while delivering excellent customer service. You will support PCs, Apple devices, printers, and smart devices in a fast-paced, collaborative environment.

The role requires 6 months of customer service and troubleshooting experience, a high school diploma, and the ability to type 30–40 WPM. The Atlanta office is located at 260 Interstate N Cir SE, Atlanta, GA 30339.