Hybrid Tech Support Analyst: Customer-Driven Problem Solver

Assurant, Inc.; Atlanta (GA); Hybrid; USD 25,000 - 47,000; Full time

Job summary

Assurant, Inc. in Atlanta, GA is seeking an Associate Technical Support Analyst to provide high-quality technical support, diagnose and resolve incidents, and guide customers across PCs, mobile devices, and smart devices in a fast-paced team.

This hybrid, full-time role requires 6 months of customer service experience, OS and device knowledge (Windows, macOS, iOS, Android), and good communication. Starting pay is $18/hr, with growth potential and comprehensive benefits.

Qualifications

• 6 months of customer service, troubleshooting, analytical and problem-solving experience.
• Experience with Windows, macOS, iOS and Android; home/small business networking and devices.
• Excellent verbal and written communication; able to work in a fast-paced team.

Responsibilities

• Provide high-quality technical support and diagnose incidents for external customers.
• Troubleshoot and resolve issues across PCs, mobile devices, and smart devices.
• Deliver timely, solution-focused responses and own customer issues until resolution.
• Collaborate in a dynamic environment and assist with knowledge-base updates.
• Occasionally perform other duties as assigned to meet business needs.

Skills

Customer service

Troubleshooting

Analytical

Problem-solving

Communication

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

MS Windows

MS Office

Apple OS X

Networking/Wi-Fi

Printers

CRM tools

Remote diagnostics

Job description

Assurant, Inc. in Atlanta, GA is seeking an Associate Technical Support Analyst to provide high-quality technical support, diagnose and resolve incidents, and guide customers across PCs, mobile devices, and smart devices in a fast-paced team.

This hybrid, full-time role requires 6 months of customer service experience, OS and device knowledge (Windows, macOS, iOS, Android), and good communication. Starting pay is $18/hr, with growth potential and comprehensive benefits.