Hybrid Technical Program Manager - Data Center Ops & Change

CoreSite; Reston (VA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Equity incentive plan

Employee stock purchase plan (ESPP)

Paid time off + holidays

Educational reimbursement

Job summary

CoreSite is seeking a Regional Technical Program Manager to lead field operations enablement and training programs across data center networks. You will drive service delivery changes, safety improvements, and productivity initiatives while collaborating with engineering, procurement, and IT teams.

The role requires 8+ years in data center ops and PM, a bachelor’s degree, and strong communication skills. Expect a hybrid schedule with on-site presence and significant travel, plus an emphasis on

Qualifications

• 8+ years in data center operations and program management.
• Bachelor’s degree from an accredited university.
• Knowledge of data center, internet and telecommunications industries.
• Experience working with field operations enablement software applications.

Responsibilities

• Provide analytics and recommendations on the placement of new field operations personnel to include systems training and operational qualifications.
• Drive definition, development and implementation of service delivery, maintenance, quality control, and safety process changes aimed at driving field operations productivity and effectiveness.
• Provide user support and training for key field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
• Develop expertise in service delivery best practices, maintenance and repair performance, quality control, and safety from both an internal and customer perspective.
• Attend service delivery and maintenance activities to review and assess best practices. Gather, document and share best practices departmentally. Drive necessary changes to systems based on process improvements.
• Analyze and share departmental reporting results to identify and prioritize productivity inhibitors in the field; partner with the Continuous Improvement team to address productivity issues that span multiple organizations. Leverage Lean Six Sigma principles to provide immediate process improvement solutions contained within field operations.
• Develop, implement, and score various drill scenarios used in training site personnel
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values.

Skills

Hybrid work adaptability

Travel up to 50%

Communication skills

Cross-functional leadership

Budgeting & PM

Executive presentations & dashboards

Collaboration with Eng/Proc/IT

Teamwork & safety focus

Education

Bachelor's degree

Industry knowledge: data center/telecom

Experience with field ops productivity software

Job description

CoreSite is seeking a Regional Technical Program Manager to lead field operations enablement and training programs across data center networks. You will drive service delivery changes, safety improvements, and productivity initiatives while collaborating with engineering, procurement, and IT teams.

The role requires 8+ years in data center ops and PM, a bachelor’s degree, and strong communication skills. Expect a hybrid schedule with on-site presence and significant travel, plus an emphasis on