Hybrid Technical Product Support — Lighting Solutions

Keystone Technologies Inc; Raleigh (NC); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Paid time off

Philanthropic opportunities

Job summary

Keystone Technologies Inc. is seeking a Product Support Associate in Raleigh, NC to handle inbound technical inquiries, provide guidance, and create documentation for product-related questions.

You will work with Product Managers and Engineering to ensure accurate data and timely product updates, while supporting warranty processes. The role emphasizes collaboration, problem-solving, and delivering Light Made Easy® experiences to customers, with a hybrid onsite/remote work option depending on

Qualifications

• Associate’s degree or commensurate experience in customer relations, technical support, or product development.
• Knowledge of CAD or architectural drawing software preferred.
• Electrical, electronic, or lighting related product knowledge is a plus.

Responsibilities

• Handle inbound technical-related calls and emails, guiding customers to solutions.
• Generate documentation for technical product inquiries.
• Assist in advanced sales support for product inquiries.
• Collaborate with RMA on warranty claims processing.
• Coordinate with Product Managers and Engineering to ensure data accuracy.
• Work with management to create and maintain timelines with product teams.

Skills

Problem-solving

Customer service

Listening skills

Organizational skills

Attention to detail

Project coordination

Education

Associate’s degree in engineering or business

Tools

CAD

Job description

Keystone Technologies Inc. is seeking a Product Support Associate in Raleigh, NC to handle inbound technical inquiries, provide guidance, and create documentation for product-related questions.

You will work with Product Managers and Engineering to ensure accurate data and timely product updates, while supporting warranty processes. The role emphasizes collaboration, problem-solving, and delivering Light Made Easy® experiences to customers, with a hybrid onsite/remote work option depending on