Technical Product Support Specialist (Hybrid/Remote)

keystonetech; Jacksonville (FL); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary life insurance

Company-paid life insurance

Short-term disability

401k with company match

Paid time off

Philanthropic opportunities

Job summary

Keystone Technologies is seeking a Product Support Associate in Jacksonville, FL for a hybrid role. You will handle inbound technical inquiries, generate supporting documentation, and assist in advanced sales support for product questions.

Work with Product Managers and Engineering to verify product data, support warranty processing with the RMA team, and help maintain project timelines with internal and external partners.

Qualifications

• Associate's degree in engineering, business, or commensurate experience in customer relations, technical support, and or a product development role
• Knowledge of CAD or Architectural drawing software preferred
• Electrical, electronic, or lighting related product knowledge is a plus
• Have effective listening and problem-solving skills

Responsibilities

• Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution
• Generating supporting documentation for technical product related inquiries
• Assisting in advanced sales support for product related inquiries
• Collaborating with RMA department on warranty claims processing
• Working directly with Product Managers and Engineering to ensure that product data is correct and updated
• Working directly with management to create and maintain timelines with internal and external product team affiliates

Job description

Keystone Technologies is seeking a Product Support Associate in Jacksonville, FL for a hybrid role. You will handle inbound technical inquiries, generate supporting documentation, and assist in advanced sales support for product questions.

Work with Product Managers and Engineering to verify product data, support warranty processing with the RMA team, and help maintain project timelines with internal and external partners.