Hybrid Technical Customer Success (Cloud & Security)

Piper Companies; Morrisville (NC); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Paid time off

Paid holidays and sick leave

Job summary

Piper Companies is seeking a Technical Customer Success Specialist to join a growing technology solutions and managed services organization. The Technical Customer Success Specialist will serve as a trusted advisor to customers, helping them maximize the value of cloud, networking, cybersecurity, and IT solutions through proactive support, technical consultation, and relationship management.

The role is a contract opportunity requiring on-site presence one day per week in Morrisville, NC.

Qualifications

• 3+ years of experience in customer success, technical support, solutions consulting, or managed services.

Responsibilities

• Build and maintain customer relationships as the primary technical point of contact.
• Lead onboarding, training, and adoption initiatives for products and services.
• Support Microsoft 365 deployments, cloud migrations, and security best-practice implementation.
• Assess customer environments and recommend cloud, networking, and cybersecurity solutions.
• Troubleshoot complex technical issues and coordinate resolution with internal teams.
• Advise customers on cybersecurity best practices, compliance, and risk mitigation.

Skills

Microsoft 365

Cloud computing

Networking

Cybersecurity

Active Directory

Identity management

Authentication technologies

TCP/IP

VLANs

Firewalls

Wireless networking

Virtual machines

Communication

Problem-solving

Customer relationship management

Azure

GCP

Cisco Meraki

PowerShell

Python

API integrations

Job description

Piper Companies is seeking a Technical Customer Success Specialist to join a growing technology solutions and managed services organization. The Technical Customer Success Specialist will serve as a trusted advisor to customers, helping them maximize the value of cloud, networking, cybersecurity, and IT solutions through proactive support, technical consultation, and relationship management.

The role is a contract opportunity requiring on-site presence one day per week in Morrisville, NC.