Technical Customer Solutions Specialist

Maxcess International; Oklahoma City (OK); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Maxcess International in Oklahoma City is seeking a Customer Service Representative to liaison with customers during system specification, estimation, quote preparation, order review and post-sale support.

The role requires strong quoting experience, mechanical aptitude and excellent communication. You will coordinate with engineering and manufacturing, manage projects, read drawings, and use Salesforce/Epicor to ensure customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering or related field with 1–2 years’ experience, or
• Bachelor’s degree in business/technology with 3–5 years’ experience, or
• Associate degree with 3–5 years’ experience.
• Industry knowledge with five year’s plus experience.
• Excellent communication skills, both oral and written.

Responsibilities

• Customer liaison during system specification, estimating, quote preparation, order review, and post-sale support.
• Quote preparation and high level of quoting experience.
• Provide product solutions and handle questions about applications, pricing, delivery, and capabilities.
• Act as project manager with engineering and manufacturing for selected projects.
• Maintain records and assist other departments as needed.
• Read drawings and technical specifications; coordinate with teams for nonstandard applications.
• Negotiate credits, refunds, or rework options as needed.

Skills

Quoting experience

Mechanical aptitude

Customer service

Communication skills

Team collaboration

Project management

Problem solving

Negotiation

Attention to detail

Adaptability

Education

Bachelor’s degree in Engineering (Mechanical preferred) or similar

Bachelor’s degree in business or technology with 3–5 years’ experience

Associate degree with 3–5 years’ experience

Tools

Salesforce

Epicor ERP

Job description

Maxcess International in Oklahoma City is seeking a Customer Service Representative to liaison with customers during system specification, estimation, quote preparation, order review and post-sale support.

The role requires strong quoting experience, mechanical aptitude and excellent communication. You will coordinate with engineering and manufacturing, manage projects, read drawings, and use Salesforce/Epicor to ensure customer satisfaction.