Customer Service Technician

Ingersoll Rand; Mocksville (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Ingersoll Rand in Charlotte, NC, is seeking a Customer Service Technician to manage quotations, order entry, and deliver schedules with customers and distributors. The role involves clear communication across internal departments and external partners.

The ideal candidate has a Bachelor's Degree with 2+ years of product/customer service experience (or 4 years with a HS diploma), strong communication skills, and proficiency in Word, Excel, and PowerPoint; SAP knowledge is a plus.

Qualifications

• Bachelor's Degree with 2+ years of product/customer service experience or High School Diploma and 4 years of relatable experience.
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required.
• Ability to use Microsoft Word, Excel, and Power Point.

Responsibilities

• Provide First Class Customer Service & Support by e-mail and phone.
• Handle quotations, order entry, and communicating delivery schedules to customers and distributors.
• Interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Display robust analytical skills to assess customer needs and solve problems to enhance performance.
• Some mechanical aptitude and knowledge of our products will be required.

Skills

Customer service

Communication

Multi-tasking

Analytical skills

Microsoft Office

Education

Bachelor's degree + 2+ years experience

Tools

SAP

Oracle

Salesforce

Job description

Customer Service Technician

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The pay range for this role is Min - 0 - Max - 0. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

Job Overview:

We have an opportunity available for a Customer Service Technician at our location in Charlotte, NC. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company daily.

Responsibilities:

• Product and/or customer service-related experience is a must.
• Provide First Class Customer Service & Support by e-mail and phone.
• Ability to handle multiple tasks in an efficient and professional manner.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance.
• Some mechanical aptitude and a knowledge of our products will be required.
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.

Requirements:

• Bachelor's Degree with 2+ years of product/customer service experience or High School Diploma and 4 years of relatable experience.
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required.
• Ability to use Microsoft Word, Excel, and Power Point.

Preferences:

Experience SAP, Oracle or Salesforce.

Travel & Work Arrangements/Requirements:

Onsite, Work from home once per week.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.