Customer Service Technician

Ingersoll Rand; Quincy (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Customer Service Technician to manage quotations, order entry, and delivery scheduling at our Charlotte, NC location. You will interact with customers, distributors, and internal teams to ensure accurate, timely service and issue resolution.

Ideal candidates bring 2+ years in product or customer service, with strong communication skills and proficiency in Microsoft Office. SAP knowledge is a plus; onsite with weekly remote work options.

Qualifications

• Bachelor’s Degree or equivalent with 2+ years of product/customer service experience.
• High School Diploma plus 4 years of relatable experience required.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Issue quotations and handle order entry and delivery schedules.
• Provide first-class customer service by email and phone.
• Coordinate with internal departments and distributors to resolve issues.
• Interact with internal and vendor resources to resolve customer problems.
• SAP knowledge and experience is a plus.

Skills

Customer service experience

Communication skills

Education

Bachelor’s Degree

High School Diploma with 4 years relatable experience

Tools

Microsoft Office

SAP

Oracle

Salesforce

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The pay range for this role is Min - 0 - Max - 0 . The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

Job Title:

Customer Service Technician

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

We have an opportunity available for a Customer Service Technician at our location in Charlotte, NC. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company daily.

Responsibilities:

• Product and/or customer service-related experience is a must.
• Provide First Class Customer Service & Support by e-mail and phone.
• Ability to handle multiple tasks in an efficient and professional manner.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance.
• Some mechanical aptitude and a knowledge of our products will be required.
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.

Requirements:

• Bachelor’s Degree with 2+ years of product/customer service experience or High School Diploma and 4 years of relatable experience.
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required.
• Ability to use Microsoft Word, Excel, and Power Point.

Preferences:

Experience SAP, Oracle or Salesforce.

Travel & Work Arrangements/Requirements:

Onsite, Work from home once per week.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

• Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.
• Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.