Hybrid Technical Account Manager — MSP Client Advocate

Link High Technologies; Florham Park (NJ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Compensation

100% Employer Paid Medical/Dental

401K with matching Company Contribution

Credit Union Membership

Opportunities for growth

Job summary

A technology solutions provider in Florham Park, NJ is seeking a Technical Account Manager to enhance customer business results through technology. This hybrid role requires technical knowledge of the MSP industry and involves heavy client interaction to ensure satisfaction without sales quotas. The ideal candidate will work closely with technical teams and manage client relationships effectively, contributing to project success and client retention.

Qualifications

• Sound technical knowledge of network infrastructure, hardware, and cloud solutions.
• Experience in inside and outside sales is helpful.
• Heavy C Level client contact.

Responsibilities

• Validate delivery of services and compliance requirements.
• Serve as trusted advisor and contact for client escalations.
• Conduct regular meetings with clients.

Skills

Technical knowledge of the MSP industry

Client Service Experience

Strategic planning

Networking knowledge

Tools

ConnectWise Manage

Microsoft Azure

Office 365

Job description

A technology solutions provider in Florham Park, NJ is seeking a Technical Account Manager to enhance customer business results through technology. This hybrid role requires technical knowledge of the MSP industry and involves heavy client interaction to ensure satisfaction without sales quotas. The ideal candidate will work closely with technical teams and manage client relationships effectively, contributing to project success and client retention.