Hybrid MSP Account Manager — Growth & Retention

BrightWorks IT; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Flexible hybrid work arrangement

Professional development budget

Job summary

Brightworks IT in New York, NY, seeks an Account Manager to own the full client lifecycle across a portfolio of managed services. You will work with technical, finance, and leadership teams to deliver strategic value while growing revenue.

You will drive upsell opportunities, lead quarterly reviews, and ensure renewals with high client satisfaction. A hybrid schedule and professional development are offered.

Qualifications

• 3–5 years in account management or sales within the MSP/IT services industry.
• Proven track record of meeting revenue targets and client retention.
• Deep understanding of managed IT services, cybersecurity, cloud platforms, and IT infrastructure.
• Experience with PSA/CRM platforms such as ConnectWise Manage or HubSpot.

Responsibilities

• Own the client relationships for a portfolio of 30–50 managed services accounts.
• Drive account growth with upsell and cross-sell across cybersecurity, cloud, and projects.
• Lead quarterly business reviews with clients, sharing roadmaps and performance metrics.
• Manage renewals and maintain a 95%+ client retention rate.
• Coordinate service delivery with helpdesk, engineering, and project teams to meet SLAs.
• Act as escalation point for client concerns and drive issues to resolution.
• Maintain CRM accuracy with activity, pipelines, and forecasting data.
• Provide market intelligence to inform service offerings and pricing strategy.

Skills

Account management

Sales

MSP/IT services

PSA/CRM platforms

C-suite presenting

Tools

ConnectWise Manage

HubSpot

Azure/M365 familiarity

Job description

Brightworks IT in New York, NY, seeks an Account Manager to own the full client lifecycle across a portfolio of managed services. You will work with technical, finance, and leadership teams to deliver strategic value while growing revenue.

You will drive upsell opportunities, lead quarterly reviews, and ensure renewals with high client satisfaction. A hybrid schedule and professional development are offered.