Head of Enterprise Renewals & Growth - Biotech SaaS

Benchling, Inc.; San Francisco (CA); Hybrid; USD 157,000 - 220,000; Full time

Job summary

Benchling, Inc. is seeking an Account Management Leader with Life Sciences expertise to drive renewals, expansion, and customer value in a high-growth enterprise SaaS environment.

You will lead a team of AMs, forge strategic renewal plans, manage risk, and collaborate with CS, Sales, and Finance to align pricing, deals, and outcomes. Expect hybrid in-office collaboration with on-site presence.

Qualifications

• Bachelor's degree in Life Sciences, Business, or a related field.
• 5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS.
• 3+ years in a management role.
• Strong understanding of Life Sciences R&D, process development, or related scientific domains.
• Excellent negotiation and communication skills, with the ability to build relationships across technical, commercial, and executive stakeholders.

Responsibilities

• Lead and develop the AM team, including hiring as needed.
• Drive renewal, retention, and net revenue retention targets through strategic guidance.
• Adapt and optimize renewal processes and standardize risk mitigation.
• Support customer advocacy and drive renewal/expansion conversations with stakeholders.

Skills

Leadership

Negotiation

Strategic thinking

Communication

Relationship building

Education

Bachelor's degree in Life Sciences

Tools

Salesforce

Gainsight

Mode

Sigma

Claude

Job description

Benchling, Inc. is seeking an Account Management Leader with Life Sciences expertise to drive renewals, expansion, and customer value in a high-growth enterprise SaaS environment.

You will lead a team of AMs, forge strategic renewal plans, manage risk, and collaborate with CS, Sales, and Finance to align pricing, deals, and outcomes. Expect hybrid in-office collaboration with on-site presence.